Fusionlabs Hospitality Private Limited values the privacy of its users and is committed to protecting the confidentiality of information provided by its users as a responsible data controller and processor. This Privacy Policy outlines the practices for handling and securing users' Personal Information by FusionStays and its subsidiaries and affiliates.
This Privacy Policy applies to any person ('User') who books, intends to book, or inquires about any accommodation or service(s) offered by FusionStays through any of its customer interface channels, including its website, mobile site, mobile app, and offline channels such as call centers and offices (collectively referred to as "Booking Channels").
In this Privacy Policy, "you" or "your" refers to the User, and "we", "us", "our" refers to FusionStays. "Website" encompasses FusionStays' website(s), mobile site(s), and mobile app(s).
By using or accessing the Website or other Booking Channels, you agree to the terms of this Privacy Policy. If you disagree with this Privacy Policy, please refrain from using or accessing our Website or other Booking Channels.
This Privacy Policy does not apply to third-party websites, mobile sites, or mobile apps, even if they are linked to our Website. Users should be aware that the information and privacy practices of FusionStays' business partners, advertisers, sponsors, or other sites linked from our Website may differ significantly from this Privacy Policy. We recommend reviewing the privacy statements and policies of any third parties with whom you interact.
This Privacy Policy is an integral part of your User Agreement with FusionStays. All capitalized terms used but not defined herein shall have the meanings ascribed to them in the User Agreement.
FusionStays is dedicated to maintaining the highest standards of privacy and data protection for all its users. We strive to ensure that your personal information is handled with the utmost care and respect.
FusionStays collects certain information to provide our services and fulfill our legal and contractual obligations as outlined in our User Agreement.
"Personal Information" includes data you provide when using our services, such as:
1. Account Registration:
- Personal details: Name, gender, age, etc.
- Contact information: Email, postal address, phone number
- Financial information: Banking details, payment history
- Profile information: Pictures, lifestyle preferences
2. Additional Information:
- Booking history and preferences
- Login credentials
- Files you choose to store on our servers
- Publicly available data or information from linked social media accounts
- Information about other guests included in your bookings
- Documentation required for specific services (e.g., contactless check-in)
- Government-issued ID details for certain bookings or services
- Travel details like origin/destination and residency information
- Health-related information if required for specific services or situations
FusionStays will use this information strictly for the specified purposes. We may share necessary details with service providers or third parties to facilitate your booking. We take care to redact sensitive information from documents when processing your requests.
If you choose not to provide required information or request its deletion, we may be unable to process your booking or provide certain services.
FusionStays will not share your personal information without your consent unless required by law enforcement, court order, or legal process.
We respect your privacy and aim to collect only the information necessary to provide you with the best possible service and experience when using FusionStays.
FusionStays may use your Personal Information in the following ways:
During Booking:
We use your payment details (including securely encrypted card information), traveler information linked to your account, and other relevant data to facilitate quick and efficient bookings.
General Usage:
Your Personal Information helps us to:
- Confirm reservations with our partners
- Update you on booking status
- Send confirmations via SMS, messaging apps, or email
- Notify you of any changes to your reservations
- Enable our customer support to assist you
- Personalize your experience on our platforms
- Request feedback on our services
- Verify your account and prevent misuse
- Offer birthday or anniversary specials
Feedback and Improvements:
We may conduct optional surveys to gather opinions from our users. This information is typically anonymized and used to enhance our services, features, and promotions.
Marketing and Research:
FusionStays uses your information to:
- Develop targeted promotions and programs
- Notify contest winners (if applicable)
- Send updates about special offers, new services, and benefits
- Distribute periodic marketing emails and newsletters
Service Enhancement:
As we add new features to our platform, we may use your Personal Information to facilitate these services. For example, if you email us a question, we'll use your contact details to respond.
Rewards Programs:
FusionStays may launch reward programs where users can win travel-related or other prizes. Your information may be used to enroll you in these programs, with the option to opt-out if desired.
Data Analysis and Verification:
To improve our services and ensure security, we may:
- Analyze anonymized and/or aggregated data
- Verify customer information for fraud detection or credit assessment
- Share necessary data with trusted third parties for tasks like payment processing or data hosting
FusionStays is committed to using your Personal Information responsibly and solely for the purpose of providing and improving our services to you.
FusionStays will maintain your Personal Information on our secure servers for a duration that is necessary to fulfill the purposes outlined in this policy. In certain instances, we may need to retain your Personal Information for extended periods to comply with legal, regulatory, tax, or accounting obligations.
When your personal data is no longer required for our business operations, we will take appropriate measures to ensure it is either:
1. Securely erased from our systems, or
2. Stored in a manner that prevents its further use within our organization
FusionStays is committed to responsible data management and will regularly review our data retention practices to ensure we only keep personal information for as long as it serves a legitimate purpose. We strive to balance our need to provide quality service with our responsibility to protect your privacy and comply with data protection regulations.
Cookies:
FusionStays employs cookies to enhance your experience on our platform and customize the advertisements you see. Our use of cookies is consistent with other reputable online hospitality services.
Cookies are small data files stored by your browser on your device. They help us serve you more efficiently by:
- Simplifying the login process
- Displaying relevant advertisements
- Sending tailored offers (if you've opted in for emails)
We may also use cookies placed by our advertising partners or third-party companies. These help track ad effectiveness and may be used to provide you with relevant advertisements on our platform or others you visit. This process uses anonymous information and doesn't collect personal data.
While most browsers accept cookies automatically, you can adjust your settings to control cookie behavior. FusionStays respects your right to manage your online privacy. However, blocking our cookies may limit certain features on our platform.
Automatic Session Logging:
When you access our platform, we automatically log session data. This may include:
- IP address
- Operating system
- Browser type
- Your activities on our platform
We collect this data to:
- Analyze user preferences and behavior
- Improve our services
- Diagnose technical issues
- Enhance platform administration
This information is generally non-personal. However, it may allow us to determine your Internet Service Provider and approximate geographic location.
FusionStays is committed to using this data responsibly to improve our services while respecting your privacy. We do not use this information to personally identify users. Our goal is to create a seamless, user-friendly experience while maintaining high standards of data protection and privacy.
Sharing of Information:
Service Providers:
FusionStays shares your information with accommodation providers and other service partners to fulfill your bookings. By using our platform, you authorize this sharing. We expect our partners to use this information only for providing the requested service, but their data practices are governed by their own privacy policies.
Affiliated Companies:
To enhance personalization and service efficiency, we may share your information with our affiliated entities under secure conditions. This enables us to provide relevant information about our services and address your inquiries effectively.
Business Transfers:
In the event of a merger, acquisition, or business restructuring, your information may be transferred to the relevant parties as part of the transaction.
Business Partners:
We may share filtered information with partners offering complementary services, such as travel insurance or special promotions. If you opt for these services, they will be subject to the partner's privacy policy.
Third-Party Vendors:
FusionStays may engage third-party vendors for tasks like payment processing and data hosting, which may require sharing your information with them.
Aggregated Data:
We use non-identifiable, aggregated user data for statistical analysis, improving our services, and potentially sharing with business partners. This anonymized data is our property and may be used or sold at our discretion.
Market Research:
Occasionally, we hire third parties for market research and surveys, sharing information under confidentiality agreements strictly for specific projects.
Disclosure of Information:
FusionStays may disclose your information if required:
- By law or any enforcement authority
- To conduct our business operations
- For compliance and audit purposes
- To secure our systems
- To protect our rights or properties
Such disclosures may occur without your knowledge, and we cannot be held liable for any resulting damages.
FusionStays is committed to protecting your privacy while providing high-quality services. We strive to balance transparency about our data practices with the need to safeguard your personal information and comply with legal requirements.
FusionStays User-Generated Content (UGC) Policy:
We offer our users the opportunity to share their experiences through reviews, ratings, and participation in polls. Users can also engage in Q&A sessions, asking and answering questions about our services. To gather feedback, we may occasionally employ third-party services to contact you about your recent booking.
While participation in these feedback processes is entirely voluntary, you may receive notifications via email, app alerts, SMS, or other messaging services, inviting you to share your thoughts or respond to other users' queries.
User reviews can be in written or video format. Please note that these reviews may be displayed on other travel-related platforms to reach a wider audience.
The types of UGC we collect include:
1. Reviews and Ratings
2. Questions and Answers
3. Poll Responses
Each user who contributes UGC will have a profile accessible to other users. This profile may display information such as:
- Number of trips booked
- Reviews written
- Questions asked and answered
- Photos shared
At FusionStays, we value our users' opinions and believe that this shared information enhances the overall experience for our community. However, we respect your privacy choices and strive to make the process as transparent as possible.
Remember, your participation in providing UGC is optional, but we encourage you to share your experiences to help fellow travelers make informed decisions. FusionStays is committed to fostering an open, honest, and helpful community of users while maintaining appropriate privacy safeguards.
From time to time, FusionStays will send you email updates featuring exclusive deals in your region, promotional offers, newly launched services, and other important announcements. We aim to provide you with valuable and engaging content through these communications. Should you prefer not to receive these updates, each email will include an "unsubscribe" link or clear instructions on how to opt out.
At FusionStays, we prioritize the security of your payments and personal information. Our website employs robust encryption methods to safeguard your data:
We use TLS (Transport Layer Security) encryption to protect all personal information you submit. This advanced coding system automatically scrambles your data before transmission, ensuring its security during transfer to our servers.
FusionStays has implemented stringent measures to prevent any loss, misuse, or unauthorized alteration of the information under our care. When you access or modify your account details, we provide a secure server to handle these sensitive transactions.
Once we receive your information, it falls under our strict security protocols. We have systems in place to protect against unauthorized access, maintaining the confidentiality and integrity of your data at all times.
Rest assured, your privacy and the security of your transactions are of utmost importance to us at FusionStays. We continuously update and improve our security measures to stay ahead of potential threats and provide you with a safe booking experience.
At FusionStays, we respect your right to control your personal information. You have the option to revoke your consent for sharing any or all of your personal data, or decline any permissions requested on our website, at any time.
Should you choose to exercise this right, please be aware that it may affect your access to certain features on our platform. In some cases, we may be unable to provide our full range of services if we lack the necessary information or permissions.
If you wish to withdraw your consent or modify your permission settings, please reach out to us via email at [FusionStays' designated email address]. Our team will process your request and guide you through any potential impacts on your user experience.
We value your privacy and aim to balance it with providing you the best possible service. Your choices regarding your personal information are important to us, and we're here to assist you in making informed decisions about your data sharing preferences.
As a FusionStays user, you have full control over your personal information. If you have a FusionStays account, you can easily access, modify, or remove your personal data directly through your user profile. This includes the ability to update your information or delete non-essential details as you see fit.
For those who don't have a FusionStays account but need to manage their personal information, we've made the process simple. You can reach out to us by writing to [FusionStays' designated contact method or address].
We're committed to ensuring you have the freedom to manage your data according to your preferences. Whether you're updating your contact details or removing information you no longer wish to share, FusionStays is here to assist you in maintaining control over your personal data.
Please note that while most information can be modified or deleted at your discretion, some basic details may be required to maintain your account or comply with legal obligations. We're always available to address any questions or concerns you might have about your data privacy with FusionStays.
At FusionStays, we have an age requirement for direct transactions and data processing consent. To use our services independently and agree to our personal data processing policies, you must be at least 18 years old. This policy ensures that all our users are of legal age to enter into binding agreements and make informed decisions about their personal information. If you're younger than 18, you may need a parent or guardian's involvement to use FusionStays' services.
FusionStays may revise its Privacy Policy as needed to meet legal, business, and customer requirements. We'll notify users of significant changes.
For any concerns about our Privacy Policy, please email [FusionStays' privacy email]. We'll do our best to address all reasonable inquiries promptly.
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